Never Back Down – Mental Health Awareness Ltd.

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1. Overview

We want you to be satisfied with your purchase. This Returns Policy explains your rights and how to return items purchased from our website.

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2. Clothing Returns

You may return clothing items for a refund under the following conditions:

* Items must be returned within 14 days of receiving your order

* Items must be unused, unworn, and in original condition

* Items must be returned with any original packaging

How to Return

* Include a note with your order number and reason for return

* Send the item(s) to the returns address provided upon request

Refunds

* Refunds are processed once the item is received and inspected

* Funds may take up to 10 working days to appear in your account

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3. Timber Products (Bespoke Items)

All timber products are made to order and are non-returnable and non-refundable, except in the case of:

* Damage during transit

* Faults or defects upon arrival

If your item arrives damaged, you must notify us within 48 hours of delivery.

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4. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

* Contact us at sales@never-backdown.com as soon as possible

* Provide your order number and photographic evidence where possible

We will arrange a replacement, repair, or refund where appropriate.

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5. Return Shipping Costs

* Customers are responsible for return shipping costs unless the item is faulty or incorrect

* We recommend using a tracked service, as we are not responsible for items lost in transit

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6. Non-Returnable Items

We do not accept returns for:

* Bespoke timber products (unless faulty)

* Items that have been worn or used

* Items returned outside the 14-day return window

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7. Exchanges

We do not currently offer direct exchanges. If you require a different size or item, please return the original item (if eligible) and place a new order.

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8. Your Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

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9. Contact Us

For all returns and enquiries:

Email: sales@never-backdown.com

Website: www.never-backdown.com