Never Back Down – Mental Health Awareness Ltd.
Website: www.never-backdown.com
Email: sales@never-backdown.com
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Never Back Down – Mental Health Awareness Ltd. was founded with a mission to raise awareness around mental health and to help break the stigma surrounding it. Built from personal experience and a recognition that accessible support is often limited without significant financial means, the brand exists to create meaningful change.
Our products are more than merchandise—they represent a movement. Through our clothing and timber product ranges, we aim to foster a sense of community, connection, and understanding. Each item is designed to encourage conversation and remind individuals that they are not alone.
We are committed to donating 10% of all sales to mental health charities, alongside developing additional initiatives such as podcasts, community conversations, and support groups focused on connection and shared experiences. These initiatives are not intended to replace professional medical or therapeutic services.
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By placing an order on www.never-backdown.com, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should not use our website or purchase our products. For any queries, please contact us at sales@never-backdown.com.
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All orders are subject to acceptance and availability.
* Full payment, including shipping costs, must be received before an order is processed.
* Once payment has been successfully received, you will receive an order confirmation email.
* This confirmation constitutes acceptance of your order and forms a legally binding contract between you and Never Back Down – Mental Health Awareness Ltd.
We reserve the right to refuse or cancel any order at our discretion.
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All items are subject to availability. In the event that a product is unavailable after you have placed an order, we will notify you as soon as possible and offer you the option of:
* A full refund, or
* An exchange for an alternative product
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* All prices listed on our website include VAT (where applicable).
* UK orders include VAT and delivery costs in the final price displayed at checkout.
* International orders may be subject to additional charges, including import duties, taxes, and customs fees. These charges are the responsibility of the customer.
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All products are made to order, and dispatch times are as follows:
* Clothing Range: 7–10 working days from order confirmation
* Timber Products: 12–14 working days from order confirmation
These timeframes allow for production, finishing, and quality checks prior to dispatch.
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UK Shipping
* Orders are shipped via Royal Mail
* Delivery typically takes 2–3 working days from dispatch
* A signature may be required upon delivery
* Delivery times are estimates and not guaranteed
International Shipping
* Orders are shipped using various international carriers
* Estimated delivery time: 7–10 working days, depending on destination
* A signature may be required upon delivery
* Delivery times are estimates and may be affected by customs or other external factors
All shipments are tracked and insured. Shipping costs are calculated at checkout.
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Clothing
* Changes can be made within 24 hours of placing your order
* After this period, amendments cannot be guaranteed
* No changes can be made once the order has been dispatched
Timber Products
* All timber products are bespoke and made to order
* Once an order is placed, no changes or cancellations can be made
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Clothing
* Items may be returned for a refund
* Returns must include a note with your order number and request for refund
* Refunds will be processed upon receipt and may take up to 10 working days to appear in your account
Timber Products
* Due to their bespoke nature, timber products are non-returnable
* Returns will only be accepted if the item is damaged during transit
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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If you receive a faulty or incorrect item, please contact us at sales@never-backdown.com as soon as possible. We will resolve the issue promptly, which may include replacement, repair, or refund.
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We make every effort to ensure that all product descriptions, images, and details are accurate.
However:
* Colours and textures may vary depending on your device or display settings
* Measurements and dimensions are approximate
* Natural materials (such as timber) may have slight variations
We cannot be held responsible for variations beyond our control.
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All content on this website, including text, images, logos, branding, and designs, is the property of Never Back Down – Mental Health Awareness Ltd. and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.
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To the fullest extent permitted by law, Never Back Down – Mental Health Awareness Ltd. shall not be liable for:
* Any indirect or consequential losses
* Delays or failures caused by circumstances beyond our control
* Misuse of our products
Nothing in these terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.
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While our brand promotes mental health awareness and community support:
* We do not provide medical, psychological, or therapeutic advice
* Our content, products, podcasts, and support groups are not a substitute for professional help
* If you are struggling, we strongly encourage seeking support from a qualified professional or healthcare provider
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We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how your information is collected, stored, and used.
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These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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If you have any questions about these Terms and Conditions, please contact us:
Email: sales@never-backdown.com
Website: www.never-backdown.com
